FAQs

No license needed. Salon owners, licensed nail technicians, students, enthusiasts and DIY nail lovers all shop the same shelves at the same professional prices.

A seller's permit is only required for wholesale pricing, which is a separate program. Shopping here and buying wholesale here are two different things, and only one of them has a requirement.

13858 Brookhurst St, Garden Grove, CA 92843. A full showroom carrying over 100 brands, staffed by people who do this every day, in English, Tiếng Việt and Español.

Open 7 days a week, 9:00am to 7:00pm, excluding holidays and special events.

In-store verification may be requested on certain payment methods, to reduce fraud and payment errors. Bring a physical photo ID, because digital images of an ID are not accepted at the counter.

We collect sales tax in the states where we have a tax obligation. The list currently reads: Washington, Kentucky, Maryland, North Carolina, Ohio, Virginia, New Jersey, Illinois, Georgia, Florida, California, Tennessee, Minnesota, Michigan, Louisiana, Indiana, Colorado, Nevada, Utah, Arkansas. It is subject to change.

Tax exempt or buying for a school or wholesale? We need your current exemption certificate on file and a custom order created before checkout. See tax exempt and educational purchases, or call 714-868-7088.

Orders ship Monday to Friday, excluding US holidays, on USPS, FedEx and UPS schedules.

• Most orders are processed and shipped in 1 to 2 business days. Larger orders take several more
• Free standard shipping goes USPS or FedEx and typically arrives 5 to 7 business days after it ships within the US
• Priority and express estimates appear at checkout when you select the service
• International orders take longer, and customs adds time we cannot predict

Full rates, zones and exclusions are on the shipping and handling page.

Protecting against fraud and stolen payment information. Every order runs through automated security screening at our payment processor, and the screen flags orders, not people.

When one is flagged we ask for documents that confirm the payment method, shipping address and identity match. Email them to support@c8nailsupply.com before we can process the order. Any of these work:

• Valid photo ID whose name and address match the payment or shipping address. Cover the ID number and anything else not required
• Photo of the card used, showing name, last four digits and expiration. Cover the rest of the number and the CVV
• A utility bill for power, water, gas or cell phone matching the name and billing or shipping address

If we cannot verify in time we cancel the order and issue a full refund. More detail on ordering and billing.

Porch theft and failed deliveries. On frequently lost or stolen items we require a signature so the package is handed to a person rather than left out.

If you cannot sign for a package, both carriers offer a release form or an alternate delivery location. FedEx: 1-800-463-3339, or set up signature services on fedex.com. USPS: contact your local Post Office for delivery options.

Once a signature release is granted, we are no longer able to assist if the package is stolen or signed for by someone else.

A confirmation email is sent when you order, with a View Your Order link, and tracking follows on the same channel you gave at checkout.

If it has not arrived, check your junk email folder and your phone SMS. Order mail gets filtered more often than people expect. Still nothing? Call 714-868-7088 or email support@c8nailsupply.com with your name, address and phone.

Overnight is not guaranteed and has to be placed before the cutoff.

• Place the order before 9:00am Pacific. After that it ships the next business day
• Expedited orders still take one business day to process, then ship at the selected speed
• Large orders may need 1 to 2 additional business days before the fast service begins
• Orders are still subject to payment verification, and a flagged order waits until it clears

For anything urgent, call 714-868-7088 and the team will tell you honestly what is possible.

All international orders ship Delivery Duty Unpaid. Local duties, taxes and fees imposed by your country's customs are the customer's responsibility and are not included in the order or the shipping cost.

If a package is declined because those charges were refused and it returns to us, the shipping charges are not refunded.

An online order placed with shipping selected at checkout cannot be picked up. We would need to cancel it so you can place a new order using the In-Store Pickup option. Call 714-868-7088 for help with that.

Pickup orders are intended for the purchaser. To authorise someone else, we need:

• An email from the original order stating the full name and address as shown on their photo ID
• That person brings their own photo ID, plus a photo of the purchaser's ID and the order number
• Once signed, all items are considered picked up and later claims of missing items cannot be accepted

A physical photo ID. Digital images are not accepted. We verify the ID and address against the order.

You are responsible for checking every item on the receipt is in your pickup order before signing. Once signed, the order is considered fully picked up and later claims of missing items cannot be accepted. Anything marked out of stock is refunded, and you can exchange or shop an alternative on the spot.

Customers are expected to be familiar with the product line and its quality before buying a full set. Full sets may not be available the same day and take additional business days to pick and ship.

All colors are not guaranteed to be available. If some are out of stock we try our best to acquire them. If we cannot, we may refund the missing items at the promotion price. Substitution may not be available. If a larger quantity is short, we notify you by email and by phone.

Cancel or change a full set order and a 25% restocking fee may apply. Any free or bonus item must come back new and unused, or its full regular price is deducted from the refund. A full set cannot be returned once it is in your hands, because it is made of applied products. See returns and exchanges.

We try hard to pack correctly, and when we get it wrong we take care of it. Tell us right away.

Some items may have been marked out of stock and refunded. If a refund is missing, let us know immediately so we can confirm it. Email support@c8nailsupply.com or call 714-868-7088.

Damaged in transit, missing, or never delivered? Use the report a shipping problem form, so the carrier claim starts with the photos it needs.

Notify us immediately. We ship as fast as we can. After 1 to 2 hours we will try to catch it before it enters shipping, but cancellation is not guaranteed.

Any return shipping charges may be deducted from the refund. We cannot change a delivery address, so an address change means cancelling and placing a new order. Once shipped, an order can be refused with the carrier, and the shipping fee may come out of the refund.

Anything applied is final sale, opened or not. Polish, powder, liquid, glue, lotion. There is no factory seal on these, so once one leaves the counter there is no way to tell whether it has been used. Hygiene, not preference.

A manufacturer defect can be replaced with proof of purchase, documentation of the issue within 14 days, and manufacturer approval. Full sets can be cancelled before they ship but never returned, with a 25% restocking fee. Tools, equipment and anything not applied come back within 14 days, unopened and unused, in original packaging.

Electronics work differently in store than online, and that difference is expensive to skim past. Read the full returns and exchanges policy.

The manufacturer, not C8. We only carry product from the brands themselves or authorized distributors, and we work with Kupa, Gelish, Apres, Cre8tion, OPI, DND and others against product fraud and counterfeits.

C8 does not repair or replace under warranty. Opened items are subject to manufacturer warranty and repair. Review the warranty guide in your package and contact that brand's support. Shipping fees are typically not covered on warranty claims, and most brands require registration for the warranty to be valid.

Brand contact links are collected on the manufacturer warranty support page.

Yes, and it genuinely helps another tech decide.

If something went wrong, contact support first. We would rather fix it than read about it. Call 714-868-7088 or email support@c8nailsupply.com.

If you were happy, leave a Google review. Name the actual product you bought and how it held up. That is worth ten reviews that say great service, and C8 does not pay for reviews, so what you read on our listing is what people actually thought.