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When will my order ship?
- Most orders will ship in 1-2 business days after receipt. Holidays and Courier pickups may affect business days and package pickups.
- Large Orders, Promotion Sales, and Full Sets may experience additional handling time.
- Expedited shipping speed is available at checkout. This will only apply to the speed of delivery within the delivery courier, and not the handling time for our team to pack your order.
- Please note - C8 Nail Supply is not responsible for conditions beyond our control such as weather delays, holidays, courier service interruptions, or delivery issues to the buyer’s supplied address.
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How can I change my shipping address?
- If it is a minor change, we are able to adjust prior to your order being packed and shipped.
- Most changes require an order cancellation and a new order to be placed. Depending on your bank or credit card issuer, funds may be held with them for a few business days before they release it back to you. We are not able to change this and once an order is cancelled, it cannot be reversed.
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I am missing an item(s) on my order.
- We do our best to keep updated inventory on our website, but sometimes items sell out quicker than our updates. We will first do our best to try and secure extra inventory to fulfill your order. However, if we are not able to, we will automatically process a refund.
- We may try to contact you about substitution. If we are not able to reach you, we will automatically cancel the item and process the rest of your order.
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An item I want to order is out of stock
- Optionally you can sign up for an Email / SMS alert notification to get an automated message when the item is back in stock. Please note - inventory updates may take a short while to be processed when we discover an inventory error, or receive new inventory. We do our best to keep this as accurate as possible but cannot guarantee availability.
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My order says Delivered, but I dont see it. What should I do?
- Please review the tracking details as it may note that it was delivered into a separate mailbox, left at a reception desk, or with a neighbor.
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What’s my order status? How can I track my order?
- We automatically send email confirmation and tracking and delivery notices to customers. You should receive this information at your email or SMS depending what you provided at checkout. Please check your spam / junk email folder if you have not received it.
- Alternatively, you can log into your C8 Nail Supply account and review your order history. If you have forgotten your password, you can use the Forgot Password option
- If you can’t find any information or may have had a typo, please give our team a call at 714-868-7088 or email us with your name, address, and phone number so we can try to locate your order
