Shipping & Handling
Handling time and transit time are two different clocks
We pack in 1 to 2 business days. The carrier counts from our handoff, not from your checkout. Paying for a faster service speeds up the second clock only, and every rate, zone and exclusion is printed below.
The whole shipping policy in four lines
1 to 2 business days
Normal handling before a package leaves us. Full sets, large orders and promotion weeks take longer.
Free at $200
Standard delivery in the contiguous US, California included. $8 flat from $150 up to $200 in the same area.
Signature on some orders
A carrier signature counts as proof of delivery, including a front desk. Ship only where you can confirm receipt.
14 days to report damage
Keep the box and the packing slip. Photograph before you unpack further. Photos are what carriers need to pay a claim.
What shipping costs, by destination
Pulled from the live checkout configuration, not summarised. Free shipping is not store wide, so the zone you are in is the fastest way to know what you will pay.
48 states and DC $150 up to $200$8 flat standard $200 and aboveFree standard shipping
50+ countries $150 up to $200Carrier rate, Delivery Duty Unpaid $200 and aboveCarrier rate. No free shipping method
Two categories we do not ship
- Gallon liquids. Monomer and EMA liquid, acetone, sculpting liquid, non-acid primer and alcohol. At gallon size these are DOT-regulated flammable liquids, so there is no USPS, no air service, and no delivery to Alaska, Hawaii, Puerto Rico, military addresses or overseas. Ground and freight are the only legal lanes, and both need a carrier hazmat contract plus a fee of about $57 a box, which is more than most of these products cost. Gallon disinfectant, callus remover and top coat are pickup only as well.
- Wall-mounted display racks. The 60, 72, 96 and 120 bottle polish and powder racks, and 12 lb cotton coil boxes. Oversize parcel surcharges cost more than the product.
The same liquid in a smaller bottle ships normally. Pints and quarts are under the regulated threshold and go out with any other order. It is the container size that is restricted, not the product.
Buying by the case or the pallet? Call us. Freight changes the arithmetic, because one hazmat fee spreads across a pallet instead of a single gallon. Ring 714-868-7088 with your delivery address and we will tell you straight what we can do and what it would cost.
Everything here is available for pickup at the Garden Grove store, and the gallon a busy salon burns through fastest is exactly the one that needs a supplier with a door. Call ahead on 714-868-7088 and we will have it at the counter.
A small number of oversized and restricted items ship but never ship free, including the Cre8tion disposable manicure and pedicure kits. Checkout shows the real rate before you pay.
How long it actually takes
Two clocks, and confusing them is the single most common shipping question we get.
Handling: usually 1 to 2 business days
The time to pick, check and pack. Business days exclude weekends and US holidays. Full sets, large orders and promotion periods run longer, because a full set is picked bottle by bottle and colors get verified against stock.
Paying for a faster carrier service buys speed on the carrier's clock, not ours. The one exception is Overnight: orders placed before 9:00am Pacific are picked and packed the same business day where stock allows.
Transit: usually 5 to 7 business days on free standard
Free standard ships USPS or FedEx and typically arrives 5 to 7 business days after it leaves us within the US. Priority and express estimates appear at checkout when you select them. International takes longer, and customs adds time we cannot predict.
Weather, holidays and carrier service interruptions are outside our control, and so is a delivery problem at an address the buyer supplied.
These are estimates, not guarantees. If we cannot ship your order within 30 days we will contact you with the choice to wait or cancel for a full refund, and if we cannot reach you we will cancel and refund.
Order before 9:00am Pacific
Overnight orders placed before the 9:00am Pacific cutoff are processed that business day. After the cutoff they ship the next business day, and the carrier's overnight clock starts at their pickup.
- Overnight orders are still subject to payment verification, and a flagged order waits until it clears
- Large orders may need 1 to 2 additional business days before the fast service begins
- Signature on delivery is typically required
- Overnight is not guaranteed. Call 714-868-7088 before you count on a date
When something goes wrong
Five situations, and the fastest move in each. A filled square means there is a path we can act on.
Damaged in transit
Carriers damage packages, and the claim runs on evidence. Keep the box, the packing material and the packing slip.
- Photograph the outside of the box before you unpack any further
- Photograph the damage inside, and the packing slip
- Report it to us as soon as possible and within 14 days of delivery
- We file with the carrier and work out replacement or refund with you
Claims can be denied by the carrier. Photos are what the carrier needs in order to pay, so without them a claim is usually denied. If you cannot photograph it, contact us anyway, and if you find the problem after 14 days still contact us, because carriers accept damage notice for up to 60 days and we will file if the window is open.
Tracking says delivered, the box is not there
Work the list in order before calling. Most of these resolve on the first or second item.
- Read the tracking detail. Carriers note a separate mailbox, a reception desk or a neighbor
- If a signature was required, look for a door tag sending you to a delivery hub
- Check the address on your email confirmation. Saved browser and wallet data sometimes changes the final address, name or phone at checkout
- Still nothing: report it, or call 714-868-7088
An item is missing from what we shipped
Inventory sometimes sells out between your order and our packing. We try to secure more stock first. If we cannot, that item is refunded automatically to the original payment method.
We may call about a substitution before refunding. If we cannot reach you, we cancel that item and ship the rest rather than holding your whole order.
Wrong address, or a change of mind after ordering
Small corrections only, and only before it ships. Call 714-868-7088 right away. We can usually fix a minor correction before the order is packed: a missing apartment or suite number, a unit number, a typo in the street, a wrong ZIP digit, anything that keeps the same building and the same recipient. A larger change means cancelling the order and placing a new one with the right address, so the card and the delivery address are verified together. Redirecting a delivery to a different address after payment is one of the most common card-fraud patterns, and we handle that the same way for everyone. Once cancelled it cannot be reversed, and your bank or card issuer may hold the funds for a few business days before releasing them.
Once an order has shipped we do not cancel or modify it. You can reroute it yourself with the carrier's own service, FedEx Delivery Manager or USPS Package Intercept, using the tracking number in your shipping email. Those services are between you and the carrier, they charge their own fee, and they are not always available once a package is out for delivery. You can also refuse delivery, and the shipping fee may be deducted from the refund.
If a package cannot be delivered at all, because a suite number was missing, a detail did not match, or it was held for pickup and never collected, the carrier attempts to return it to us. That return leg usually takes longer than the delivery did, and in rare cases a package is lost on the way back. A refund follows the package physically arriving with us, less shipping, and a restocking fee may apply on items that carry one, such as full sets and bundles. We cannot refund a shipment we never receive.
Signature required deliveries
Package theft is why. On frequently stolen items we require a signature so the box is handed to a person rather than left on a step.
A carrier signature is the carrier's proof of delivery, and that includes a receptionist or building manager signing for it. If someone at your address signed and the box did not reach you, tell us anyway and we will pull the signature image and the delivery scan and file with the carrier. Any error in the address or the delivery instruction can lose the package. Ship only to an address where you can confirm receipt.
Damaged, missing or never delivered
Shipping problems do not follow the return rules. They are carrier claims and they run on evidence. Report within 14 days of delivery, and sooner is better.
- Keep the box, the packing material and the packing slip
- Photograph the outside of the box before you unpack further
- Photograph the damage inside and the packing slip
- Photos are what the carrier needs in order to pay a claim
Found the damage late? Contact us anyway. Carriers accept damage notice for up to 60 days, and we will file if the window is still open.
Report a shipping problemInternational orders
We ship to 50+ countries at carrier rates. Everything below is worth reading before you check out, because most of it is not refundable.
Duties are yours, and they are not in the price
Every international order ships Delivery Duty Unpaid. Local duties, taxes and customs fees are charged to you by your country and are not included in the order or the shipping cost. They are set by your own country, not by us, and they can change quickly. Refuse to pay them and the package returns to us with the shipping charges unrefunded.
Some items cannot be imported
Customs and shipping regulations restrict certain products. We may need to contact you to cancel those items. If we cannot reach you within a week of our last contact, we may cancel the order and issue a refund.
Transit estimates are a best case
We ship from the United States. US export clearance and destination customs both add time, and neither is predictable. Estimates shown at checkout are not guarantees. The return policy applies the same way but takes longer to process.
Tracking your order
Confirmation and tracking go out automatically by email or SMS, whichever you supplied at checkout.
Three places to look
- Your email, including spam and junk. Filters catch order mail more often than people expect. Mark our address as approved once you find it.
- Your C8 account order history. Log in at c8nailsupply.com and open the order. Use Forgot Password if you need to.
- Call us. A typo in an email address hides an order completely. Ring 714-868-7088 with your name, address and phone and we will find it.
Out of stock items. We update inventory continuously and still hit errors and delays. You can sign up for an email or SMS back-in-stock alert on any product page. We cannot guarantee availability, and if we are unable to fulfil an order we refund it promptly and correct the stock record.
Conditions outside our control. C8 Nail Supply is not responsible for weather delays, holidays, carrier service interruptions, or delivery problems at the address supplied by the buyer.
Returns are a separate policy. Anything applied is final sale, tools and equipment come back within 14 days unopened. Full detail on the returns and exchanges page.
Payment and cancellation questions are answered on the ordering and billing page, and the rest sit in the FAQs.
Talk to a person
Shipping questions, address problems, or a package that has gone quiet.
Call 714-868-7088 Text 714-263-6838 EmailOr pick it up in Garden Grove
13858 Brookhurst St
Garden Grove, CA 92843
Open 7 days, 9:00am to 7:00pm
Excluding holidays
Contact Us
Unable to find answers to your Nail Questions - Contact Us during our business hours - 714-868-7088 or email support@c8nailsupply.com