Returns and Exchanges
Anything applied is final sale
There is no factory seal on polish, powder or liquid, so once it leaves the counter we cannot tell whether it has been used. That makes it a hygiene rule, and it has no exceptions. Tools and equipment work differently, and all of it is spelled out below.
Our promise
If we made a mistake, we'll make it right. Always.
If the error is ours, the fix is ours. Check your receipt and your items before you leave the counter and we can fix it on the spot. Call 714-868-7088 or email support@c8nailsupply.com.
The whole policy in four lines
Contact items are final
Polish, powder, liquid, glue, lotion, nail tips, nippers and scissors. Opened or unopened, they do not come back.
Defect means replacement
The remedy after purchase. It needs documentation, and the brand that made it decides.
Cancel before we pick it
Cancel a set before we start picking and there is no fee. After that, a 25% restocking fee applies.
14 days on the rest
Tools, equipment and anything that does not touch the nail come back within 14 days, unopened and unused.
Item by item
A filled square means there is a path, a hollow square means there is not. Two of these rules work differently in store than they do on a shipped order, so both versions are printed side by side. Where a rule is the same either way, it says so.
Anything that touches the nail or skin, opened or not
Gel polish, lacquer, powder, acrylic, lotion, spa products, glue, base, top and primer, plus nail tips and cutting tools such as nippers and scissors. These are not returnable and not exchangeable, and it makes no difference whether the item has been opened.
These products do not come sealed, and cutting tools and tips come into direct contact with a client's nail or skin. Once one leaves the counter there is no way for us to tell whether it has been used, and a product that may have been used cannot go back on a shelf for someone else. That is the whole reason for the rule.
Same in store and online. No exceptions.
A manufacturer defect
The remedy once an applied product is in your hands is a replacement, not a refund. To open a claim, we need all three of these:
Proof of purchase. A receipt or an order number.
Documentation of the issue. Clear photos or video showing the product and the problem, reported within 14 days.
Manufacturer verification. We help you submit the claim, and the brand assesses it.
Why the brand decides. We do not have an engineer, a test bench or the manufacturer's specifications, so we are not the right people to judge whether a product is within spec. The brand that made it is. What we do is put your claim in front of them properly: gather the documentation, submit it, follow it, and tell you what comes back.
Going direct is usually faster and cheaper. Most brands run their own RMA process and answer their own customers quicker than they answer a distributor. It also saves a shipping leg: sending an item to us so we can forward it to the brand means paying to ship it twice. Shipping on a warranty or RMA claim is not covered by C8, in either direction. If speed or cost matters to you, ask us for the manufacturer's RMA details and send it to them yourself. We will still help you put the claim together either way.
If the answer is no. We tell you exactly what they said and why. If you still believe something is wrong with the product, ask for a manager and we will look at it again ourselves.
Same in store and online.
Electronics: lamps, drills, dust collectors
Warranty on every machine sits with the manufacturer, not with us. Past that, the counter and a shipped order work quite differently, so read the side that applies to you.
Ask a sales rep and we can test functionality after the item is purchased. If it is defective while you are still in the store, we replace it with the same model.
Choosing another color, style or function is not refundable.
Opening the box makes every defect and warranty claim yours to file with the manufacturer. Review the manufacturer's website for their warranty and claims information.
Left unopened, it can come back for a refund minus shipping fees. Another color, style or function must also be unopened and authorized within 14 days of receipt. Return or replacement shipping may cost extra, and that cost is the customer's.
Full sets, bundles and combos
A full set is made of applied products, so it follows the same rule they do: once it is in your hands it cannot be returned. What it can be is cancelled.
Cancel before we start picking and there is no fee. Nothing has been done yet, so there is nothing to charge for. Once picking has started, a cancellation means someone has to walk every item back to its shelf and put it away, and that is what the 25% restocking fee pays for.
Before buying a set you are expected to be familiar with the product line and how it performs. A cancellation must be complete, in original packaging, with no signs of wear, use or damage, and every free, bonus and combo item included, or its regular rate is deducted.
Before picking starts: no fee.
After picking starts: 25% restocking fee.
Before picking starts: no fee.
After picking starts: 25% restocking fee and a shipping fee, and the cancellation may be issued as store credit.
Everything else: tools, equipment, anything that does not touch the nail
Files, buffers, brushes, magnets, implements, furniture, display and the rest come back within 14 days, unopened and unused, in original packaging with no signs of wear, use or damage. Bring the receipt or your order number.
Approved returns are refunded to the original form of payment: a card refund goes back to the card, a cash purchase comes back as cash.
Same in store and online.
Color variance between matching products
Gel, dip and lacquer sold as matching sets are made in separate batches by the manufacturer. There is no store guarantee of color accuracy or consistency. Any variance, mislabeling or product update is reported and claimed with the manufacturer directly.
Same in store and online.
Store credit on some opened tools and equipment
Certain opened items that do not touch the nail or skin may be taken back for store credit with a restocking fee deducted, and only with prior management approval. Call before you drive over so we can tell you either way. This never applies to polish, powder, liquid, glue, lotion, tips or cutting tools.
Damaged in transit, missing, or never delivered
This applies to shipped orders. It is a claim, not a return, and it has its own form. Keep the box and the packing slip. A claim without photos cannot be processed. Report a shipping problem.
The three that surprise people
These come up on the phone every week. Better to read them now than after you open the box.
Tips and cutting tools are final sale too
Nail tips, nippers and scissors are not returnable, opened or not. They come into direct contact with a client's nail and skin, which puts them in the same hygiene category as polish and powder. Magnets, files, brushes and other tools that do not make that contact still come back within 14 days.
Opening a machine online moves the warranty to you
Order a lamp or a drill and leave it sealed, and it can still come back for a refund minus shipping. Open it, and every defect and warranty claim becomes yours to file with the manufacturer. That is the most expensive line on this page to skim past.
A full set cannot be returned at all
Complete sets and color collections are applied products, so once one is in your hands there is no return path. Cancelling is the only window, and it is free right up until we start picking the order. If you are still deciding on a brand, buy a few pieces first and call us for guidance.
Something arrived damaged, or did not arrive at all
Shipping problems do not follow the return rules above. They are carrier claims and they run on evidence. Report it within 14 days of delivery, and sooner is better.
- Keep the box, the packing material and the packing slip
- Photograph the outside of the box before you unpack any further
- Photograph the damage inside and the packing slip
- A claim without those photos cannot be processed
Starting a return
Three moves. The first one saves the most time.
Check your receipt and your items before you leave
A miscount, a wrong shade or a missing line is quickest to fix while you are still standing here, and we can sort it on the spot. Once an order has left the store it takes longer, because we have to work out what happened after the fact.
Call 714-868-7088 and read us the item
We will tell you on the phone whether there is a path, what it is, and whether a restocking fee applies. If it is a defect claim, we will tell you exactly what documentation the manufacturer will want. Open 7 days, 9:00am to 7:00pm.
Email support@c8nailsupply.com first
Do not ship anything back before you hear from us. Unannounced returns cannot be matched to an order, and return shipping on a change of mind is the customer's cost.
Buying for the first time
Anyone can buy here without a license, and most of what we sell is still built for professional use. That changes what a good first order looks like, and it changes what can come back.
Three things worth doing before you buy
- Ask us for a real photo of the shade. Device screens and product photography both shift color, and a shade you cannot return is a shade worth checking. Call or email, name the shade, and we will send a photo or a short video of what is actually on the shelf.
- Seek training, or practice on a practice device, before a client. Any issue, loss or adverse effect arising from lack of knowledge or training on a product is the customer's sole responsibility.
- You do not need a license to shop here. Shopping at C8 needs no cosmetology license. Wholesale pricing needs a seller's permit. Two different things, and only one of them has a requirement.
Online orders. By continuing and using the products in your order, you agree to all terms and conditions of C8 Nail Supply.
International orders. The same return policy applies, and processing takes longer. International shipping and customs fees are not refundable. Returned packages have those fees deducted from any refund due.
Warranty and defect claims. Assessed by the manufacturer. We do not stock spare parts and we do not operate a repair center. Manufacturers ask distributors to send customers through their own RMA process so they hear about issues first, and that route is usually the fastest one for you. Report a defect to us and we will help you submit it and connect you to the right resource. Shipping on a warranty or RMA claim is not covered by C8, in either direction, which is one more reason filing directly with the brand is usually the cheaper route.
Items missing from an order we shipped. If something sold out between your order and our packing, we try to secure more stock. If we cannot, that item is refunded automatically. We may call about a substitution first. Full detail sits in the shipping and handling page.
Or bring it to the counter
13858 Brookhurst St
Garden Grove, CA 92843
Open 7 days, 9:00am to 7:00pm
Excluding holidays
Receipt or order number, original packaging, every bonus item
Contact Us
Unable to find answers to your Nail Questions - Contact Us during our business hours - 714-868-7088 or email support@c8nailsupply.com