Manufacturer Warranty Support
The warranty is the manufacturer’s, and here is every door
C8 does not repair or replace under warranty, and no distributor does. Brands ask us to send you through their own claims process so they hear about the fault first. Below are the direct routes for the brands we carry most.
Before you start a claim
Register the product
Most brands require registration for the warranty to be valid. Do it when the box is opened, not when it fails.
Find the serial number
Control boxes and handpieces usually carry separate serials. Photograph them, along with the receipt.
Expect to pay shipping
Shipping fees are typically not covered on warranty claims. That is the brand's policy, not ours.
Manufacturer contacts
Verified working as of today. If a link has moved, call us on 714-868-7088 and we will find the current route.
What we do, and what we cannot
Being direct about this saves a drive. A filled square is something C8 can act on.
Sell only authentic product, and point you to the right door
We only carry products from the brands themselves or authorized distributors. We work with Kupa, Gelish, Aprés, Cre8tion, OPI, DND and more to fight product fraud and counterfeits.
Report a defect to us and we will connect you to the right resource and tell you what documentation that brand will ask for. Call early, because the evidence is easier to gather before a product is used up.
Repair, replace or stock spare parts
C8 does not operate a repair center and does not stock spare parts. Opened items are subject to manufacturer warranty and repair, and warranty claims are processed through the manufacturer only.
This is not us passing the buck. Manufacturers ask distributors to route customers through their own RMA process so they hear about faults directly, which is also how a design problem gets fixed for everyone.
Test a machine at the counter after purchase
Ask a sales rep and we can test functionality after the item is purchased. If it is defective while you are still in the store, we replace it with the same model. Choosing a different color, style or function instead is not refundable.
Take a sealed machine back within 14 days
Left unopened, an electronic item bought online can come back for a refund minus shipping fees, authorized within 14 days of receipt. A swap to another color, style or function must also be unopened, and return or replacement shipping may cost extra at the customer's expense.
Opening the box makes every defect and warranty claim yours to file with the manufacturer. That is the most expensive sentence on this page to skim past.
A defect on an applied product is different
Polish, powder, liquid, glue and lotion are final sale, and the only remedy is a replacement, not a refund. To open one we need all three of these.
- Proof of purchase. A receipt or an order number
- Documentation. Clear photos or video of the product and the problem, reported within 14 days
- Manufacturer verification. We submit the claim and the brand decides
Shipping fees are typically not covered for any warranty claim, and you will need to follow the manufacturer's registration guidelines for a valid warranty.
Color variance between matching products is not a defect. Gel, dip and lacquer sold as matching sets are made in separate batches, and there is no store guarantee of color accuracy or consistency. Report variance, mislabeling or a product update to the manufacturer directly.
Damaged in transit is a carrier claim, not a warranty claim. Keep the box and the packing slip and use report a shipping problem instead.
Not sure who to call?
Read us the model and we will tell you whose claim it is and what they will ask for.
Call 714-868-7088 Text 714-263-6838 EmailOr bring it to the counter
13858 Brookhurst St
Garden Grove, CA 92843
Open 7 days, 9:00am to 7:00pm
Excluding holidays
Contact Us
Unable to find answers to your Nail Questions - Contact Us during our business hours - 714-868-7088 or email support@c8nailsupply.com