Contact Us
A person answers, seven days a week
No phone tree and no ticket number. Call between 9:00am and 7:00pm and someone who works the floor picks up, in English, Tiếng Việt or Español.
Pick the fastest route
Cancelling? Call
Orders reach packing within 1 to 2 hours. Phone beats email when the clock matters.
Sending photos? Email
Damage claims and verification documents need attachments, so they go to support.
Quick question? Text
714-263-6838. Good for stock checks, shade questions and directions.
Big order? Come in
13858 Brookhurst St. Hold the bottle, compare the shade, load the car.
Every way to reach us
Four channels, all staffed by the same team. Use the one that matches what you are sending, and it gets handled faster.
Have this ready and it takes one message
The most common reason a support thread runs long is a missing detail on the first message.
Order number, name, and the email on the order
A typo in an email address hides an order completely, so include the name, address and phone as well if you cannot find your confirmation.
Photos of the box, the damage and the packing slip
Photograph the outside of the box before unpacking further. A carrier claim without those photos cannot be processed. Use the report a shipping problem form and the routing is handled for you.
Documents with the private parts covered
Cover the ID number, the middle of the card number and the CVV before you send anything. What we need to see is the name, the address and the last four digits.
Or find the answer without waiting
Four pages cover most of what comes through the phone.
Shipping and delivery
Rates by zone, what free shipping actually covers, handling versus transit time, overnight cutoffs and what to do when tracking says delivered. On shipping and handling.
Payments and refunds
Why an order gets flagged, what a bank hold really is, cancellation windows and refund timing. On ordering and billing.
Returns and warranty
What comes back and what does not on returns and exchanges, and every brand's claim route on manufacturer warranty support.
Talk to a person
9:00am to 7:00pm, seven days a week, excluding holidays.
Call 714-868-7088 Text 714-263-6838 EmailVisit the store
13858 Brookhurst St
Garden Grove, CA 92843
Open 7 days, 9:00am to 7:00pm
Excluding holidays
English, Tiếng Việt, Español
PickupBring a physical photo ID. Digital images are not accepted
Frequently Asked Questions -
Whether you're shopping online or in store at our California location, we have the answers to the most common questions.
Contact Us
Unable to find answers to your Nail Questions - Contact Us during our business hours - 714-868-7088 or email support@c8nailsupply.com