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Refund policy

HEALTH AND SAFETY

Applied items including, but not limited to - Gel Polishes, Lacquer, Powder, Acrylics, Lotion, Spa, Glues, Base, Top, Primer, etc. are not returnable or exchangeable. Defective applied items require a receipt within 14 days of purchase for exchange.

 

FOR BEGINNERS, DIY, and NON-PROFESSIONALS

    • Due to screen/device variations and product updates, photos may not 100% represent what you will receive. We recommend buying colors and products that you are already familiar with or have researched thoroughly. We are available to send photos and videos to help with your decision or to show our current inventory.
    • Many items are intended for professional use and it is recommended to seek training or to practice on a practice device before applying to avoid injury or other adverse reactions.

MANUFACTURER “MATCHING” Colors (Duo, Dip, Acrylic, etc.)

    • Due to the popularity of “Matching” sets of Gel, Dip, and Nail Lacquer (Polish), brands have released colors that still may vary from product to product. This is not guaranteed and is based solely on the batch from the manufacturers. We cannot accept returns once opened and used.
    • ”Matching” collections and Color Charts may need minor updates from the end user as some colors may change or be updated per manufacturer.

       

    • All Colors are based off individual manufacturers and their batches. There is no store guarantee of color accuracy and/or consistency. Any variance, mislabeling, or product updates are to be claimed with manufacturer directly.

General Return Policy

    • 14 Day Return for most unopened and unused items.
    • Opened Items are not returnable.
    • Full Set Orders will incur a 25% restocking fee if returned. All Original Packaging, Bonus Items, must be received or value deducted from the final return due.
    • Electronic Items including, but not limited to, Nail Lamps, Filing Machines, LED Lamps, Dust Collectors, etc. are NOT returnable once opened. All warranty and defective claims must be claimed with Manufacturer. 
    • Store Credit may be provided for some returns and may include a restocking fee deducted from the credit. Other opened items may incur a 25% Restocking Fee with prior management approval only.
    • Damaged deliveries must be reported immediately, and customer is responsible to keep the packaging and packing slip. A claim will be processed, and we will require photos of how the box arrived, the internal damage, and the packing slip. We won’t be able to process a claim without all the required proof.

Complete Sets / Color Collections / Full Set Promotions

    • NOTE: Before Purchasing a Full Set, Bundle, or Combo pack - customer is expected to be familiar with the product line and the performance.

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      Orders that are cancelled or returned are subject to restocking fee of 25%. Returns must be complete, in original packaging, and show no signs of wear, use or damage. All free, bonus, or combo items must be returned together, or regular rate of the items will be deducted from the refund.

       

    • These sets are available for customers who are aware of the product line, and ready to carry the whole line in their salon, store, etc. We do not offer these sets as a “trial” and any dissatisfaction with the product line is not returnable.
    • When received, items should be inspected before use and any damage must be reported immediately within 14 days of delivery.
    • We will do our best to provide any support for damaged, missing or defective items. We will require you to keep your packing slip, packing boxes, etc to submit for claim. Missing information may result in a denied claim.
    • Free items included in the sets are part of the package for that specific set. We may need to substitute if an item is out of stock.
    • Warranty for all items in the set are the responsibility of the manufacturer. You will need to contact the manufacturer for support and troubleshooting.

Defective Items / Warranty Claims

    • All warranty or defective claims are handled through the manufacturer. We do not carry spare parts or have the repair service center.
    • Manufacturers request distributors to send customers directly through their RMA processing to improve their quality and be first to know of any issues.
    • If you report a defective item to us immediately, we will help to connect you to the proper warranty resources from the manufacturer.
    • Items marked as new are new and unopened from the manufacturer. We do not open or test new products before shipment.