Refund policy

Anything that comes into contact with the nail or skin is final sale, opened or not. That covers applied products, nail tips, and cutting tools such as nippers and scissors. These products carry no factory seal, so once one has left the counter there is no way to confirm it is unused, and a product that may have been used cannot be resold. Tools, equipment and other non-applied goods follow a 14 day return. Some rules also work differently in store than on a shipped order, and where they differ both are stated below. The full customer-facing version lives on our Returns and Exchanges page.

The short version

• Contact items are final sale. Applied products, nail tips and cutting tools. Opened or unopened, they are not returnable and not exchangeable.
• A manufacturer defect is the remedy once an applied product is in your hands, and the remedy is a replacement, not a refund. It requires proof of purchase, documentation of the issue, and manufacturer approval. We will help you submit the claim. Going direct to the manufacturer's RMA process is usually faster and cheaper, because shipping on a warranty or RMA claim is not covered by C8 and routing the item through us means paying to ship it twice.
• Full sets, bundles and combos can be cancelled, not returned. Cancel before we start picking the order and there is no fee. After picking has started, a 25% restocking fee applies. Online, a shipping fee applies as well and the cancellation may be issued as store credit.
• 14 days on everything else. Tools, equipment and other goods that do not touch the nail can be returned within 14 days, unopened and unused, and are refunded to the original form of payment.

Health and safety: applied products are final sale

All items that come into contact with the nail or skin, including but not limited to gel polishes, lacquer, powder, acrylics, lotion, spa products, glues, base, top, primer, nail tips, nippers and scissors, are not returnable and not exchangeable. This applies whether or not the item has been opened. Cutting tools and tips touch a client's nail and skin directly, which places them in the same hygiene category as applied product.

These products are not sold with a factory seal. Once an item has left the counter we have no way to determine whether it has been used, and a product that may have been used cannot be returned to a shelf for another customer. This is a health and safety rule and it applies the same in store and online.

Manufacturer defects on applied products

A manufacturer defect is the remedy available once an applied product is in the customer's hands, and the remedy is a replacement. To open a claim we require all of the following:

• Proof of purchase. A receipt or an order number.
• Documentation of the issue. Clear photographs or video showing the product and the problem, reported within 14 days.
• Manufacturer verification. We help the customer submit the claim, and the brand that made the product assesses it. C8 does not employ an engineer and does not operate a test bench, so we are not the party that determines whether a product is within spec.

Approval is not automatic. We tell the customer exactly what the manufacturer said and why, and a customer who still believes something is wrong with the product may ask for a manager and we will look at it again ourselves. Most brands run their own RMA process and answer their own customers faster than they answer a distributor, and filing directly also saves a shipping leg: sending an item to us so we can forward it to the brand means paying to ship it twice. Shipping on a warranty or RMA claim is not covered by C8, in either direction. If speed or cost matters, ask us for the manufacturer's RMA details and send it to them directly. We will still help you put the claim together either way. Customers should report a suspected defect as early as possible, because the required documentation is easier to provide before the product is used up.

Full sets, bundles and combos: cancellation only

Attention: before purchasing a full set, bundle or combo pack, the customer is expected to be familiar with the product line and the performance.

A full set is made up of applied products and follows the same rule they do. Once it is in the customer's hands it cannot be returned. The only available window is cancellation, before the order ships or before the items leave the counter.

Cancel before we start picking the order and there is no fee. Nothing has been done yet, so there is nothing to charge for. Once picking has started, a cancellation means every item has to be walked back to its shelf and put away, and that restocking work is what the fee covers.

A cancellation must be complete, in original packaging, and show no signs of wear, use or damage. All free, bonus or combo items must be included, or the regular rate of those items will be deducted.

• In store. Cancelled before picking starts: no fee. Cancelled after picking starts: a restocking fee of 25%.
• Online. Cancelled before picking starts: no fee. Cancelled after picking starts: a restocking fee of 25% and a shipping fee, and the cancellation may be issued as store credit.

Matching colors: duo, dip, acrylic

All colors are based off individual manufacturers and their batches. There is no store guarantee of color accuracy or consistency. Any variance, mislabeling or product update is to be reported and claimed with the manufacturer directly. This applies the same in store and online.

Electronics, machines, rechargeables and repairs

Lamps, drills, dust collectors and other electronics are warrantied directly with the manufacturer.

• In store. If you wish to test the item with a sales rep, we can test functionality after the item is purchased. If it is defective while in store, we can offer an exact replacement. Choosing another color, style or function is not refundable.
• Online. By opening, you agree that any and all defective and warranty claims are yours to claim through the manufacturer. If you choose not to open it, you can return it for a refund minus shipping fees. Choosing another color, style or function must be unopened and authorized within 14 days of receipt. Return or replacement shipping may be an additional fee that is the customer's responsibility. Please review the manufacturer's website for warranty and claims information.

Tools, equipment and everything not applied

• 14 day return on unopened, unused items. Bring the receipt or your order number. Approved returns are refunded to the original form of payment: a card purchase is refunded to the card, a cash purchase is refunded as cash.
• Returns must be in original packaging with no signs of wear, use or damage.
• Certain opened items that are not applied products may be taken back for store credit with a restocking fee deducted, and only with prior management approval. This never applies to polish, powder, liquid, glue, lotion, nail tips or cutting tools.
• Do not ship anything back before contacting us at support@c8nailsupply.com. Unannounced returns cannot be matched to an order.

Damaged, missing or undelivered shipments

Shipping problems are carrier claims, not returns, and they run on evidence. Report the problem within 14 days of delivery, and sooner is better.

• Keep the box, the packing material and the packing slip. The carrier can ask to inspect them.
• A claim requires photos of the outside of the box as it arrived, the damage inside, and the packing slip. Without those photos a claim cannot be processed and may be denied.
• Once the evidence is complete we open a claim with the carrier and work with you on a replacement or a refund.

Report it here: Report a shipping problem. You can also call 714-868-7088 any day, 9:00am to 7:00pm.

If an item you ordered sold out before we packed it, we first try to secure more stock. If we cannot, that item is refunded automatically. We may contact you about a substitution first.

Address changes, undeliverable packages and where the carrier's part begins

We pack quickly, often the same day. That is good for you most of the time, and it does mean the window to change anything is short.

• Minor address corrections, before it ships. Call 714-868-7088 right away. We can usually fix a minor correction before the order is packed: a missing apartment or suite number, a unit number, a typo in the street, a wrong ZIP digit, anything that keeps the same building and the same recipient.
• Larger address changes mean a new order. A different street, a different city or a different recipient requires cancelling the order and placing it again, so the card and the delivery address are verified together. Redirecting a delivery to a different address after payment is one of the most common card-fraud patterns, and we handle it the same way for everyone. A cancellation cannot be reversed, and your bank or card issuer may hold the funds for a few business days before releasing them.
• Once an order has shipped we do not cancel or modify it. You can reroute it yourself with the carrier's own service, FedEx Delivery Manager or USPS Package Intercept, using the tracking number in your shipping email. Those services are between you and the carrier and they charge their own fee. You can also refuse delivery, and the shipping fee may be deducted from the refund.
• Packages that cannot be delivered. A missing apartment or suite number, an address detail that does not match, or a package held for pickup and never collected all end the same way: the carrier attempts to return it to us. That return leg usually takes longer than the delivery did, and in rare cases a package is lost on the way back. A refund follows the package physically arriving back with us, less shipping, and a restocking fee may apply on items that carry one, such as full sets and bundles. We cannot refund a shipment we never receive.
• What is ours and what is the carrier's. Once a package leaves us, the routing, the scanning and the delivery are the carrier's to perform. We open the claim, send the evidence, chase the answer and tell you exactly what comes back, including when the answer is no. We cannot overturn a carrier's delivery record.

Checking the shipping address at checkout is the single most effective thing a customer can do here. Saved browser and payment addresses can overwrite what you typed, so it is worth comparing your confirmation email to where you expect the box.

Defects and warranty claims on equipment

• All warranty and defect claims are handled through the manufacturer. We do not stock spare parts and we do not operate a repair service center.
• Manufacturers ask distributors to send customers through their own RMA process so they hear about quality issues first.
• Report a defect to us and we will connect you to the correct warranty resource.
• Shipping on a warranty or RMA claim is not covered by C8, in either direction. Filing directly with the manufacturer avoids paying to ship the item twice.
• Items marked as new are new and unopened from the manufacturer. We do not open or test new products before shipment.

Beginners, DIY and non-professionals

While customers can purchase as the public without a license, items are intended for professional use and it is recommended to seek training, education, or to practice on a practice device before applying to avoid injury or other adverse reactions. Any issue, loss or adverse effect arising from lack of knowledge or training on a product is the customer's sole responsibility.

Online orders. By continuing and using the products in your order, you agree to all terms and conditions of C8 Nail Supply.

International orders

This policy applies to international orders in the same way, though processing takes longer. International shipping and customs fees are not refundable, and returned packages have those fees deducted from any refund due.

Check your order before you leave

Customers are encouraged to check the receipt and the items at the counter before leaving the store. A miscount, a wrong shade or a missing line is quickest to resolve while the customer is still here, and we can correct it on the spot. Once an order has left the store it takes longer, because the circumstances have to be established after the fact. If we made a mistake, we will make it right.

How to start a return or a claim

1. Call 714-868-7088 and read us the item. We will tell you on the phone whether there is a path, what it is, and whether a restocking fee applies. If it is a defect claim, we will tell you exactly what documentation the manufacturer will want. Open 7 days, 9:00am to 7:00pm.
2. Bring the receipt or order number and everything that came in the box, including original packaging and bonus items. Anything missing is deducted at its regular rate.
3. Returning a shipped order? Email support@c8nailsupply.com first. Do not ship anything back before you hear from us.

C8 Nail Supply, 13858 Brookhurst St, Garden Grove, CA 92843. Open 7 days, 9:00am to 7:00pm, excluding holidays.