Most orders will ship in 1-2 business days after receipt. Holidays and Courier pickups may affect business days and package pickups.
Promotion Period Sales, Large Orders and Full Sets may experience additional handling time.
Expedited shipping speed is available at checkout. This will only apply to the speed of delivery within the delivery courier, and not the handling time for our team to pack your order.
Please note - C8 Nail Supply is not responsible for conditions beyond our control such as weather delays, holidays, courier service interruptions, or delivery issues to the buyer’s supplied address.
How can I change my shipping address?
Changes require an order cancellation and a new order to be placed. Depending on your bank or credit card issuer, funds may be held with them for a few business days before they release it back to you. We are not able to change this and once an order is cancelled, it cannot be reversed.
Can I change my order after it is placed?
Once an order is placed, we work to ship out as soon as possible. The quickest solution would be to contact our support to cancel your order.
I am missing an item(s) on my order.
We do our best to keep updated inventory on our website, but sometimes items sell out quicker than our updates. We will first do our best to try and secure extra inventory to fulfill your order. However, if we are not able to, we will automatically process a refund.
We may try to contact you about substitution. If we are not able to reach you, we will automatically cancel the item and process the rest of your order.
An item I want to order is out of stock
We are continuously updating our inventory. Optionally you can sign up for an Email / SMS alert notification to get an automated message when the item is back in stock. Please note - inventory updates may take a short while to be processed when we discover an inventory error, or receive new inventory. We do our best to keep this as accurate as possible but cannot guarantee availability.
An item I ordered was “In Stock” but it is no longer in stock
We are continuously updating our inventory, but sometimes encounter errors or delays in the availability updates. If we are unable to fulfill your order, we will promptly issue a refund and update our inventory systems.
My order says Delivered, but I don't see it. What should I do?
Please review the tracking details as it may note that it was delivered into a separate mailbox, left at a reception desk, or with a neighbor.
Some orders require delivery signature - please check your tracking for any delivery attempts and if the shipper has left a door tag / note to sign for your package at a delivery hub.
Please check the address provided and your email confirmation. We process orders and ship to the provided address at the time of processing your order. Some browsers or payment methods saved on personal devices may change or update the final order information including shipping address or name and contact.
If you are still unable to find your order - please contact our support at support@c8nailsupply.com or 714-868-7088.
Why does my Delivery Require Signature?
Due to increased package theft, we may require signature upon delivery. Please check your tracking for this requirement and monitor any delivery attempts and if the shipper has left a doortag / note to sign for your package at a delivery hub.
When a packaged is signed for, it is considered delivered. Any errors in the address or delivery instruction may lead to a loss of the package.
Packages delivered to a receptionist / management desk are considered delivered and signed. Please only deliver to a place you can confirm delivery receipt.
An Item is Damaged in my order
While we do our best to protect items, there are some occasions where it is damaged in transit within the shipping carrier processing. Please report it to us as soon as possible along with photos of the exterior box, the packing slip, and the items damaged. We will process a claim with the carrier and work with you to decide if a replacement is possible or a refund preferred. Please note, claims may be denied and we may not be able to refund or replace the items if we do not have the required photos.
International Orders
International orders may encounter delays due to customs and shipping regulations. We may need to contact you to cancel some items that are restricted. Please note that transit times are an estimate on the best case scenario, but not guaranteed. We ship out from United States and US customs export clearance and destination customs may increase delivery times.
If we are unable to reach you and do not hear back within a week of our last contact, we may cancel your order and issue a refund.
International Shipping and Customs fees are non-refundable. Please ensure you fully research and have knowledge of the the items you order, and that they can be imported into your country. Returned packages will have the fees deducted from any refund due.
Our Return Policy applies the same to International Orders, but may take additional time to receive and process.
What’s my order status? How can I track my order?
We automatically send email confirmation and tracking and delivery notices to customers. You should receive this information at your email or SMS depending what you provided at checkout. Please check your spam / junk email folder if you have not received it.
Alternatively, you can log into your C8 Nail Supply account and review your order history. If you have forgotten your password, you can use the Forgot Password option
If you can’t find any information or may have had a typo, please give our team a call at 714-868-7088 or email us with your name, address, and phone number so we can try to locate your order
Overnight Shipping
Overnight orders are processed within the next business day. If there are any delays, we will reach out to notify you, and proceed to ship as soon as possible.
Please note that Overnight orders, while prioritized, still require processing and packing. Orders placed after 9am will normally ship the next business day, and the shipping carrier overnight services will begin counting from their pickup.
Signature Delivery is typically required. Please check with the shipping carrier if you need to make alternate arrangements for delivery at your delivery address.
