We offer returns in-store or by mail.
- 30 day return/exchange policy on most items. If there is no receipt, a manager will need to evaluate and can offer store credit minus a restocking fee of 25%. Items must be returned in like new and resalable condition with all original materials.
- 14 day return/exchange policy for unopened electronic items, (including but not limited to – LED Lamps, rotary tools, trimmers, etc.) with original receipt. We will not accept any returns/exchanges for these items without receipt. Opened items are subject to a 25% restocking fee, and tracked and insured return shipping is customer responsibility.
- 14 day exchange only policy for defective furniture items in store only. C8 Nail Supply is not responsible for damages caused by the customer while loading or unloading and transporting furniture items. All items should be inspected if the external packaging has any damage before purchasing and carrying out of the store. Furniture items that are shipped must be inspected for any shipping damage before accepting the item from the shipping service and opening the package. Opened furniture is ineligible for mail in returns.
- 14 day return/exchange policy for nail gels, polishes, powder, etc. Defective items are eligible for exchange for 30 days from original date of purchase with receipt. Items beyond this period are not eligible for return or store credit.
- Manufacturer warranty claims are to be handled with the product manufacturer directly through their warranty procedure.
All returns must be unused and in the like new condition that you received it. It must also be in the original packaging with all original accessories. Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error, is ineligible for return or store credit.
For Online Order / Mail In Returns - Customer is solely responsible for return shipping costs and must call in for an RMA# before shipping. Shipments are recommended to be sent with tracking number. We are not responsible for any items received without an RMA# and may be lost. Shipping costs (including "Free Shipping") are non-refundable. Upon issuing a refund, the cost of shipping will be deducted from your refund. Items lost or damaged in shipping are the responsibility of the sender and insured carrier service.
For Undeliverable / Returned Mail - Customer is solely responsible for providing full and accurate shipping information. USPS, FedEx, UPS provide management tools for homeowners who may not be available to sign waiver and release forms, or redirect their mail accordingly. Any returned packages for lack of signature, multiple attempts, incomplete address, refusal, etc. is subject to a refund reduced by the shipping costs. Meaning, upon issuing a refund, the cost of shipping will be deducted from your refund. Request for re-delivery will incur an additional shipping fee. Due to increased package theft, any claims with missing packages or theft that are shown delivered will require a police report to be submitted as proof for any refund or replacement.
Regarding Shipping Charges
Please note that any expedited shipping charges, international shipping charges or charges for orders shipped outside the continental US are non-refundable and customers are responsible for return shipping costs for non-defective items. If order is rejected by customs, the shipping fee is non-refundable. If defective items returned are not defective, refund will be deducted a 25% Restocking Fee.
Regarding Defective or Damaged Claims
It is customer responsibility to inspect and report any issues within 10 business days of receipt. It is the customer's responsibility to provide clear evidence of shipping damage from the shipping carrier or of any defective claims through clear photo or video evidence. Some claims may require the return shipment of products to be evaluated before refund. Customer claims will be invalid and denied if there is any destruction, disposal, or modification of evidence before claim is resolved.
Order Cancellations and Refunds
C8 Nail Supply reserves the right to cancel the entire or partial order, should we be unable to fulfill the items due to unforeseen supply chain issues. Any unfulfilled items will be refunded to the original payment method.